Q: Will mobile credentials work on third party readers?
A: No. Mobile credentials will only work on ICT's Bluetooth enabled tSec readers.

Q: Will mobile credentials work on third party systems?
A: Yes, but only when the system uses ICT's Bluetooth enabled tSec readers.

Q: Do mobile credentials need an internet connection?
A: Yes. A valid internet connection is required at all times as the credentials are uniquely encrypted by the server to ensure end to end security and can be challenged/revalidated at any time.

Q: Can I purchase credentials in bulk, then on-assign them in smaller batches as required?
A: Yes. In the same way that you can order batches of cards or tags, you can order a batch of credentials then on-assign these as required using the Mobile Credential Management Portal.

Q:How many times can a credential be issued?
A: It can be issued once, but can then be reissued up until the point it is consumed. Once consumed, it cannont be reissued.

Q: How/When is a mobile credential consumed?
A: When a valid connection with the app is made and the credential is downloaded.

Q: No. Once a credential is issued, the ability to assign it is blocked. You can only reissue it to another end user (as long as it is not yet consumed).

Q: Can a mobile credential be transferrred to a new device?
A: Yes. Credentials are linked to the email account to sign in to the mobile app. Simply install the app on the new device, and login using the same account.

Q: As an integrator, can I create my own credential profiles?
A: No. Profiles are created and administered by ICT. When ordering credentials, you can request a specific profile, but keep in mind that the name used will be visible to any organizations you then assign credentials to.

Q: How do I revoke a credential once issued?
A: Select the credential token to view details, then click the Revoke Credential button.

Q: If a credential has been issued can it be revoked so that a user doesn't use it on another system?
A: Yes. When the credential is revoked this removes it from the end user's mobile application and it ceases to exist. Much the same way as if you cut a physical card in half.

Q: What do you do when someone leaves/moves out?
A: This will depend on who has been assigned the credential and how they want to manage it. At a minimum the user record in the access control system will be updated/disabled/deleted. Whether the credential is revoked is entirely the credential managers decision.

Q: What happens when there are multiple readers in range of the mobile device?
A: Each reader will open. In this case, we recommend adjusting the Bluetooth Proximity slider (position it closer to near)