Q: Are Mounting Brackets included with SkyBell Doorbell Cameras?
A: Yes, all SkyBell Doorbell Camera models come with a wall mounting bracket in the box.

Q: Can a SkyBell Doorbell Camera be associated with both the SkyBell app and Alarm.com app?
A: No. If the SkyBell Doorbell Camera is enrolled into the SkyBell app, the firmware version of the SkyBell Doorbell Camera changes to a version that is not compatible with Alarm.com.

Q: Can one SkyBell Doorbell Camera operate two chimes?
A: No. SkyBell Doorbell Cameras can only operate a single chime. This includes situations where the SkyBell Doorbell Camera is wired to one chime and that chime is wired to a second chime (i.e., daisy-chained chimes).

Q: Can the SkyBell Doorbell Camera be used without a chime?
A: Yes. However, when the SkyBell Doorbell Camera is wired to an AC transformer or a DC adapter with a current rating higher than 0.5A, it requires a 10 Ohm 10 Watt resistor.

Q: Can the SkyBell Doorbell Camera send notifications to the security panel?
A: Yes. The following security panels can interact with the SkyBell Doorbell Camera:

• 2GIG EDGE
• Qolsys IQ Panel 2
• Qolsys IQ Hub
• Qolsys IQ Panel 4

Q: Do saved clips from SkyBell Doorbell Cameras have audio?
A: Users can hear a saved clip's audio when playing it back using the Customer app. However, saved audio is unavailable on the Customer Website.

Q: How can users view a SkyBell Doorbell Camera live video stream?
A: The SkyBell Doorbell Camera live video stream is only viewable from the following devices:

• The Customer app on an Apple or Android device (e.g., smartphone or tablet).
• A compatible panel with the required settings:
  • 2GIG EDGE - Stream live video from Alarm.com cameras on a 2GIG EDGE.
  • Qolsys IQ Panel 2 - Stream live video from Alarm.com cameras on the Qolsys IQ Panel 2.
  • Qolsys IQ Hub - Stream live video from Alarm.com cameras on the Qolsys IQ Hub.
  • IQ Panel 4 - Stream live video from the Alarm.com cameras on the Qolsys IQ Panel.
• Other platforms cannot support the use of the SkyBell Doorbell Cameras as intended.

Q: How long are recordings from SkyBell Doorbell Cameras?
A: Recordings from the SkyBell Doorbell Camera vary based on whether someone presses the button or triggers its motion sensor.

• Button Press: 90-100 seconds (maximum)
• Motion Triggered: 25 - 35 seconds

Q: How many SkyBell Doorbell Cameras can be enrolled to a customer account?
A: The customer may enroll as many doorbell cameras as their service package includes. The Doorbell Cameras add-on allows for each doorbell camera to be enrolled as a video device on the customer's current video service package.

Q: How many users can view the SkyBell Doorbell Camera stream at once?
A: Two users can view the SkyBell Doorbell Camera live stream simultaneously if the SkyBell Doorbell Camera has a compatible fimrware version.
The first user to start pressing the talk button is able to talk. If a second user presses the talk button at the same time, the sound is quiet and almost inaudible at the SkyBell Doorbell Camera.

Q: Is there a recommended WiFi extender for the SkyBell Doorbell Camera?
A: Alarm.com recommends WiFi extenders that are capable of allowing the 2.4 GHz and 5GHz WiFi bands to be broadcast seperately (i.e., use seperate WiFi names for each band) to ensure compatibility with the full range of Alarm.com video devices.
Additional SkyBell extender requirements:

• The SkyBell Doorbell Camera does not support hidden SSIDs, so the extender must broadcast a visible network.
• Verify the extender uses a unique SSID (e.g., SSID_ext) from the router's main wireless network. The SkyBell Doorbell Camera may experience issues if the extender has the same SSID as the customer's router since it may bounce between using the two networks.

Q: What type of Chimes are compatible with the SkyBell Doorbell Cameras?
A: The SkyBell Doorbell Camera only works with mechanical and digital doorbell chimes.
NOTE: There are some digital and mechanical chimes that are incompatible.

Q: What types of chimes are incompatible with the SkyBell Doorbell Cameras?
A: The SkyBell Doorbell Camera is only compatible with mechanical and digital doorbell chimes. The SkyBell Doorbell Camera is incompatible with wireless chimes, intercom systems, tube chimes, or integrated video systems.

Q: Which transformers are compatible with the SkyBell Doorbell Camera?
A: The SkyBell Doorbell Camera can be powered by a doorbell chime AC transformer or a DC power supply.

Q: Why does the SkyBell Doorbell Camera have a battery?
A: To ring the existing chime, the SkyBell Doorbell Camera must short the doorbell circuit. During this time, the SkyBell Doorbell Camera operates off the battery's power.
The SkyBell Doorbell Camera can not function using only the battery power for an extended amount of time. It must be connected to a wired power supply. This increases the lifespan of the device.