Technical Support Contact List
Friday, June 4, 2021
I know many people suffer from FTS (Fear of Tech Support) but we want to make it easy for you. Here is a list of phone numbers and e-mail addresses for after hours or other questions. We will keep updating this list as we get more info or if numbers change so bookmark this on your phone for easy access.
If, after talking to tech support, it seems you have a problem with an item, e-mail the details (Item Number, Serial Number, Job Name, Tech Support Ticket Number, Description of Problem) to repairs@grouponenw.com and we will get back to you with next steps for getting you looked after, thanks.
| Company | Phone # | Hours | |
| Aiphone | 1-800-692-0200 | 5:30-4:30 | Support Form |
| Alarm Lock Systems | 1-800-645-9440 (Opt. 2) | New York | |
| Alarm.com | 1-877-389-4033 | Virginia | |
| Altronix | 1-888-258-7669 | New York | |
| Alula | 1-888-882-5852 | 5:00-5:00 | Support Form |
| Aria/Channel Vision | 1-714-424-6500 (Opt. 2) | California | Support Form |
| Camden Door Controls | 1-877-226-3369 | Ontario, Canada | |
| Cleerline | 1-866-469-2487 | Montana | Support Form |
| Continental Access | 1-800-645-9445 (Opt. 2, 2) | New York | |
| Digital Watchdog | 1-866-446-3595 (Opt. 4) | 6:00-5:00 | Support Form |
| DoorKing | 1-800-826-7493 | 5:00-4:00 | |
| DSC | 1-800-387-3630 | Ontario, Canada | |
| Dymo | 1-877-724-8324 | 6:00-2:00 | Support Form |
| Elk | 1-800-797-9355 | 5:00-3:45 | |
| Essex | 1-800-539-5377 | 8:00-4:00 | |
| GRI | 1-800-445-5218 | 5:30-4:00 | Support Form |
| HES (Assa Abloy) | 1-800-626-7590 | 5:00-4:30 | Support Form |
| HID | 1-866-607-7339 | 5:00-4:30 | Support Form |
| HikVision | 1-866-200-6690 | 6:00-5:00 | Support Form |
| IC Intracom | 1-800-881-7325 | Florida | Support Form |
| ICT | 1-855-428-9111 | 8:00-4:00 | |
| Inovonics | 1-800-782-2709 (Opt. 2) | 6:00-5:00 | Support Form |
| Kendall Howard | 1-651-213-1333 | Minnesota | |
| Klein Tools | 1-800-553-4676 | Illinois | Support Form |
| Leviton | 1-800-824-3005 | 5:00-7:00 | Support Form |
| Linear | 1-800-421-1587 | 5:00-4:30 | Support Form |
| Louroe | 1-888-272-7097 | California | |
| Lutron | 1-888-588-7661 | 24/7 | |
| Luxul | 1-801-822-5450 | 6:00-4:00 | Support Form |
| Macurco | 1-844-325-3050 | South Dakota | Support Form |
| Napco | 1-800-645-9440 (Opt. 1) | New York | |
| Nortek | 1-800-421-1587 | 5:00-4:30 | Support Form |
| Nuvo | 1-800-223-4162 (Opt. 3) | 5:00-5:00 | |
| OnQ | 1-800-223-4162 (Opt. 3) | 4:30-3:30 | |
| Open House | 1-800-421-1587 | 5:00-4:30 | Support Form |
| Optex | 1-800-966-7839 | 5:00-5:00 | Support Form |
| Platinum Tools | 1-800-749-5783 | 8:00-5:00 | Support Form |
| Qolsys | 1-855-476-5797 | Utah | |
| SDi | 1-732-751-9266 | New Jersey | |
| Securitron (Assa Abloy) | 1-800-626-7590 | 5:00-4:30 | Support Form |
| Sure Action | 1-800-648-4301 | New York | Support Form |
| System Sensor | 1-800-736-7672 (Opt. 2) | 5:00-2:00 | Support Form |
| Telular | 1-800-229-2326 | Georgia | Support Form |
| Vanco | 1-800-626-6445 | 6:00-3:00 | |
| Winic | 1-631-396-0800 | New York | Support Form |
| Winland | 1-800-635-4269 | Minnesota | |
| ZKTeco | 1-862-505-2101 (Opt. 3) | 6:00-3:00 |